Measuring What Matters In The Shaker Heights Schools

by | Apr 24, 2015 | Board Savvy Superintendent Blog Archive, Board-Superintendent Involvement in Innovation/Change Management


Superintendent Greg Hutchings

Superintendent Greg Hutchings

The following article is based on my column in the September 11, 2014 issue of the American School Board Journal,  featuring the tremendous work being done in the Shaker Heights (Ohio)   schools to apply meaningful educational performance measures going well beyond standardized state testing.  This critical initiative has been implemented on the watch of Superintendent Gregory Hutchings,  who is a member of this blog’s Strategic Advisory Committee.  At the end of this article, you’ll find the highly informative podcast that Greg recorded on the Shaker Schools’ performance measurement initiative. 

Returning To Shaker

“Measuring What Matters” is the title of a report that the Shaker Heights Schools, a suburban district on the southeastern border of Cleveland, Ohio, recently issued to Shaker residents.  In Cleveland for a speaking engagement a couple of weeks ago, I drove from downtown to lovely Shaker Heights to meet with the dynamic young superintendent of the Shaker Schools, Dr. Gregory Hutchings.  Since my daughter Jenny and son William graduated from Shaker Heights High School in the 1990s, I am quite familiar with this superb educational enterprise.  In fact, my column in the June 2012 issue of ASBJ, “The Shaker Experience,” describes the extraordinary theatre arts program developed by a beloved Shaker teacher, James Thornton, who had died three months earlier.  In my column, I observed that “James Thornton’s profound educational impact came from a theatre arts program that many people around the country would describe as ‘extra-curricular’ – outside of the ‘core’ curriculum – and, for many, an expensive luxury rather than an essential academic offering.”   I closed by suggesting that “what happened under James Thornton’s leadership and continues to happen today at the Shaker Heights Theatre Arts Department is as educationally hard core and basic – as essential and far from being a luxury – as anything in the educational enterprise can be.”

Reporting On a Multifaceted Educational Enterprise        

As we were chatting in his office two weeks ago about James Thornton’s impressive educational legacy, Greg – saying “Take a look at this report” – handed me a copy of “Measuring What Matters.”  “In Shaker,” Greg said, “we passionately believe that a world-class education is so complex and multifaceted that state-mandated standardized testing only scratches the surface in measuring educational performance.”   “Don’t get me wrong,” Greg continued, “our whole leadership team at Shaker – the Board, my executive team, and I – are true believers in accountability for results in public education, but we know that test scores don’t begin to tell the whole story – far from it.  That’s why we produced a more comprehensive report, ‘Measuring What Matters,’ which we’ve distributed widely in the community.”

Observing that this comprehensive report to the community was based on input from more than 900 Shaker residents and Shaker Schools staff members, Greg pointed me to what you might call Shaker’s educational credo in his introduction to the report, saying that it captured in a nutshell why generating “Measuring What Matters” made the best of sense:

There are many components to becoming a world-class school district.  It is our mission to nurture, educate, and graduate students who are civic-minded and prepared to make ethical decisions; who are confident, competent communicators, skillful in problem solving, capable of creative thinking; who have a career motivation and a knowledge of our global and multicultural society.

Some Shaker Measures 

Thumbing through “Measuring What Matters” on the plane back to Tampa Bay the next day, I reflected on my kids’ good fortune to have been educated in a public school system that defined educational quality in such comprehensive and ambitious terms.  Among other measures this report looks at: “distinguishing awards and accolades” (reporting, for example, that “Shaker Heights High School is rated among the top 2 percent of U.S. high schools in Newsweek’s annual ratings”); “strong fiscal stewardship” (reporting, for example, that “in 2012, the District received top-level ratings from investor firms, which allows for a competitive rate of interest for borrowing”); “community support and involvement” (reporting, for example, that “parents, community members, students, and staff members participated in the Superintendent search process and transition advisory team, and are also involved in the new five-year strategic planning process”); and “serving a diverse population” (reporting, for example, on the district’s “growing international enrollment, with students from 33 countries”).

I was really pleased to see that two full pages of “Measuring What Matters” are devoted to reporting measures of “customer” (that is to say student) satisfaction, in the section titled “What Students Say.”  For example, students at various grade levels throughout the district were asked to assess whether they thought their teachers “have high expectations for all students to learn,” whether their teachers and principals are “modeling a culture of respect,” whether their teachers “like and care about them,” whether they “feel that they fit in at their school,” and whether they “can get academic support” when they need it.

Return On Investment

            The Shaker Schools’ return on its investment in “Measuring What Matters” goes well beyond the obvious.  To be sure, the report is a very impressive, multifaceted report card on the district’s performance that clearly demonstrates the Shaker Schools’ commitment to accountability – not only to students and their parents, but also to the wider Shaker community.  It’s the kind of document that taxpayers should have in mind when they’re voting on a school tax issue.  But “Measuring What Matters” has served another very important but less obvious purpose that school board members around the country should recognize when considering issuing similar reports in their communities:  community education.  “Measuring What Matters” is a very effective tool for educating Shaker residents about their public school system.  The report paints such a richly detailed picture of this multi-faceted educational enterprise that it’s impossible for someone to read through “Measuring What Matters” and think of the Shaker Schools as an abstract, distant entity.  When you think of such outcomes as believing that the district takes accountability for results, understanding how the district is performing along various lines, feeling like owners of the district, and grasping the multi-faceted nature of the district, you realize that “Measuring What Matters” is, indeed, a Clydesdale of reports – with a broad back that can carry a tremendous amount of very precious baggage.

About the Author: Doug Eadie

President & CEO of Doug Eadie & Company, Inc., Doug Eadie assists CEOs in building a high-impact board-superintendent partnership.

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